Debit Card Fraud Information

I received a fraud alert for my debit card. What do I need to do with it?

If potential fraud is detected on your card our fraud center will try three different ways of contacting you: a text message, an email, and a phone call. It is important that you respond to these alerts as soon as possible to protect your account.

Text Message

You will first receive a text message from the number 96923. You can verify the status of the transaction by replying with a Y or N to the number. If you wish to opt out and not receive text alerts, you can reply with STOP.

Email

If you do not respond or do not receive the text an email will be sent. You can click on the links within the email to verify the transactions. If you do not feel comfortable clicking links in an email, you can call the Fraud Center at 800-237-8990 to review the activity.

Phone Call

If there is no response to the text message or the email, an automated phone call will be made between 8:00 a.m. and 9:00 p.m.. The phone call will originate from 800-237-8990. If you confirm the transaction as fraud, you will then be connected to a Fraud Analyst who will help you.

If I find fraudulent activity on my card, how do I report it?

To report fraudulent activity on your debit card, call the Fraud Center at 800-237-8990.